The Information Systems Department is made up of five primary job functions:
A large portion of IT's time is spent with administrative duties. From ensuring proper security rights, to daily data backups, to keeping up to date with viruses, to current software patches, and to streamlining daily operations.
Application Services design, implement, and maintain any custom applications. Many City functions revolve, in some way or another, around a custom software solution. Very few "boxed" programs are in daily operations.
Database Services build custom database applications to meet new and unique demands from various City departments. A centralized database server makes access to information possible from many remote offices.
The Desktop Services Division provides support for all networked workstations, including hardware, operating systems, and application software; and installs and maintains the network infrastructure and all core servers in the network. The mission-critical applications / servers include GIS, email, file and print, intranet and Internet, SQL, VPN, and firewall.
The City has more than 100 users, 100 workstations, 20 laptops and 50 printers, and more than 6 buildings that are interconnected with fiber optic cable. In addition, a majority of City facilities are also equipped with wireless connectivity for City staff.
The GIS Division provides support for the implementation and use of the City’s Geographical Information System. This system integrates computerized maps and spatially related information to enhance the delivery of public safety, environmental protection, transportation and other services. GIS provides a centralized map foundation that other departments can build upon as necessary. Layers that can be added to the map foundation include City streets, water and sewer pipes, lakes, treatment facilities, population, Council districts, bus routes, and trash collection routes.
The Telecommunications Division provides telephone support services to all City departments, including consulting services for various types of telephone needs and procurement and installation of various telecommunication systems. The City uses Voice Over IP for more than 150 telephones throughout its facilities.
CIS Vision: Effective use of technology to reduce cost and improve services
- Customer Service ~ understanding and meeting the needs of our customers
- Collaboration ~ working with customers to achieve goals and objectives
- Appropriate Technology ~ using the right technology at the right time while maintaining stewardship of resources